Customer Support Specialist (Remote)
Along with being a WordPress Developer, I am also a Customer Support Specialist at Optimal Healthcare Solutions, Inc. In this role, I provide support to clients on a variety of issues related to their websites, thus providing the full cycle of service from start to finish.
- Provide 24/7 technical support to multiple clients.
- Manage a user guide to help clients understand site features, as well as management of the website to increase visitor satisfaction.
- Handle multiple customer support for all queries and assign them to the relevant teams for quick resolutions.
- Coordinate between the team & the client. The follow-up process ends only after the client is completely satisfied with the work delivered.